Five minutes of prep before your repair protects everything on your device and makes the appointment go faster. Here's exactly what to do — and what we do on our end to protect you.
Hardware repairs (screen, battery, port) never touch your data. But accidents happen and drives fail — backing up is just good practice before any repair.
Some repairs require powering the device off and back on. If Find My is active, the device may enter Activation Lock and require your Apple ID to unlock — which can cause delays. Disable it before your appointment.
After a screen or battery replacement, we need to test Face ID, Touch ID, and full touch function — which requires unlocking the device. You can unlock it yourself while we watch, or simply have the code handy. We never ask for your Apple ID or Google account password.
Saves a few minutes at the appointment. Also check: is there a pop socket, wallet, or ring holder attached? Remove anything from the back of the phone.
If there's already a problem with the camera, speaker, or charging that predates the current repair — tell us. We log pre-existing issues so neither of us is surprised at the end. If something was broken before we arrived, we document it before touching the phone.
We photograph the phone before starting to document its condition. We don't access your apps, photos, or messages — we only test the specific function that was repaired. With mobile repair, you're present the entire time, which means you see everything we do. There is no anonymous drop-off and no "wait and see."
Same-day mobile repair in Minnetonka, Eden Prairie, Plymouth and the Lake Minnetonka area.
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